Page title: FAQ

Got a question? You'll probably find the answer here!

Chicken Coops
Coop WiFi Cameras
Keeping Chickens
Bird Boxes
About Nestera
Delivery
Payment
Returns

Chicken Coops

Are Nestera chicken coops fox-proof?

We really think so! We've not received a single report of a fox getting into one of our coops. Our ‘chew-resistant’ coops are made from 100% recycled plastic which is really tough, and the ventilation holes are far too small for a fox. The rear door is lockable and the front door is reinforced with rotating metal slide, which makes it difficult to open by lifting, unlike classic vertical sliding doors.

Are Nestera chicken coops red mite-proof?

Unfortunately, nothing is 100% red mite-proof. However, Nestera chicken coops are cleverly designed to be extremely red mite-resistant! Red mites are tiny, and live in cracks and joints in poultry housing. Unlike wooden chicken coops, ours are made from solid 100% recycled plastic and created to ensure there are very few suitable places for red mite to hide. We recommend sprinkling Diatom powder around the coop when refreshing the bedding, so any mites present are quickly dealt with before they can multiply.

Do Nestera chicken coops get cold in winter and/or hot in the summer?

The plastic we use is 100% recycled which we have found to be an excellent material for chicken coops. In the winter months, the required ventilation means the temperature inside the coop will be similar to the ambient air temperature outside. However, chickens are quite tolerant of the cold as their feathers provide good insulation. During the warmer summer months, our solid, UV-resistant roofs reflects the sun's heat really well, keeping your chickens cool and comfortable.

How many feathery residents can live in a Nestera chicken coop?

We have three sizes available: Small, Medium and Large. The Small is designed for up to two large fowls or four bantams, the Medium for up to five large fowls or nine bantams and the Large suits up to eight large fowls or 15 bantams.

Can I install an automatic door opener on a Nestera coop?

Absolutely! We offer the ChickenGuard Premium ECO as an optional extra with all our coops. Discreet pre-drilled holes are included for easy installation.

How long does it take to assemble a Nestera chicken coop?

Most people manage to successfully assemble their Nestera coop in well under an hour. You certainly don’t need to be a DIY expert! We provide clear and easy-to-follow instructions with every chicken coop which can also be downloaded above.

Coop WiFi Cameras

How do I save my video footage?

You have two options: You can save and store videos under 1GB for free for seven days on the VicoHome app. This can be extended to 60 days with a cloud service subscription. 

Alternatively, you can use a Micro SD Card (up to 128GB) in the camera. However, videos saved to your Micro SD Card cannot be shared, downloaded or deleted directly from the VicoHome app – you will need to do this by inserting the Micro SD Card into an external reader. 

How many cameras can I add to my app?

You can add as many cameras as you like to your VicoHome app account. The more the merrier!

What’s the maximum length of recording time?

When set to ‘Auto’, the camera will record for up to three minutes as soon as motion is detected.

What are the WiFi requirements?

This WiFi Camera works on a 2.4GHz wireless network. The device does not yet support the 5GHz wireless network. Please ensure the WiFi authentication method to WPA2-PSK or any other lower level of security. A password is required for additional security.

Will the camera work without WiFi?

Yes! Once the camera is set up, if a Micro SD Card is inserted, it can record videos even without an internet connection. An internet connection is only required if the footage needs to be accessed remotely (e.g., via the app).

Where can I find a User Guide for my WiFi Camera?

A physical copy of the User Guide is included with the camera in the packaging, but you can also download it from our User Guides page.

Why isn’t the WiFi name appearing when I connect to the WiFi?

If you are using the VicoHome app on an Apple device running iOS 13 or above, you need to go to Settings > Privacy > Location Services, find the VicoHome app on the list and select ‘While Using the App’.

Does the camera display a red light when night vision is activated?

The camera’s built-in infrared light displays a dim red light when night vision is activated. This doesn’t disturb or affect the birds in any way. The image quality is still clear in low light or in total darkness.

How far can the WiFi Camera be placed from my router?

During testing, the WiFi connection distance has reached up to 150m over open ground. However, the actual distance can vary depending on various factors, such as your WiFi strength and the surrounding environment. Things like thick walls, large metal objects nearby and electromagnetic devices can all interfere with a WiFi signal. If you find your connection to be weak, place the camera as close to your router as possible.

My WiFi Camera isn’t working properly...

9 times out of 10, simply restarting the device will fix most issues. Turn the camera off by holding down the power button under the camera for 5 seconds. If required, insert a pin into the reboot hole to restart the camera.  

If you’re still having an issue with your WiFi camera, drop us a line at support@nestera.eco or call 01963 371563 and we’ll have you up and running again in no time.   

Keeping Chickens

Can I keep chickens in a residential or built-up area?

As long as you have a garden or outdoor space, you can keep chickens and enjoy freshly laid eggs every morning. Whether you live in the city or countryside, an increasing number of people are now keeping chickens in their garden, mainly due to how easy it is. However, we recommend checking with your local authority first, as a small number don’t allow chickens to be kept in gardens. If you rent your property, we advise you to check your tenancy agreement as it will likely include rules about keeping animals.

How much space do I need to keep chickens?

Luckily, chickens don't require a lot of space. The absolute minimum area for a run is 1 square metre per bird but the more space you can provide for your birds, the better; so we recommend at least 2 square metres per bird. Many people grant their chickens free reign of their entire garden, but it's worth remembering some chickens enjoy making a mess, so a run may be preferable.

Can I keep chickens on my allotment?

The 1950 Allotment Act states you can keep chickens on an allotment as long as they are for the allotment holders’ use only and not used for business or profit. However, we suggest you check your specific allotment's rules as some allotment landlords do not allow poultry. If there is a complaint about your birds being a nuisance or a health hazard, or if their welfare is affected in any way, the authorities have the power to remove them.

Are chickens noisy?

Generally, no. Hens do make a range of noises, but these are mostly gentle and quiet... until they've laid an egg, when they like to have a quick shout about their achievement - and who can blame them? The noisy ones are the males, known as roosters or cockerels. They are territorial birds and love nothing better than regularly telling everyone that the hens are his!

Cockerels traditionally also crow loudly at sunrise. Because chickens are early risers, when the sun comes up every morning, he will proudly announce his presence to the world. However, not everyone appreciates this early morning wake-up call, so this is something to consider if you have neighbours living nearby.

Do chickens get on with children?

If handled from young, chickens will become very tame and make fantastic family pets. Keeping chickens in your garden is great fun for children of all ages and provides hours of entertainment, as well as the opportunity to learn about sustainability, caring for animals and where eggs comes from.

Is keeping chickens time-consuming?

Keeping chickens is really easy and doesn't require a of your time. Chickens are quite happy occupying themselves by exploring your garden or their run. The only things chickens require of you is to let them out of their coop in the morning (although this can be done with a ChickenGuard Automatic Door Opener), ensure they have sufficient food and water, remove their eggs and put them back into their coop at night. Their coop will need cleaning out once a week - but our cleverly designed Nestera coops ensure this is always a very quick and easy job!

Bird Boxes

What is the range of WiFi signal for the bird box camera?

The range is approximately 15-20m depending on the environment and the range of your router.

I have connected my camera and have sound but no image...

Do some quick checks:
Have you left the lens cap on? (We've all done it!)
Are all the cable connections firmly plugged in?
If these don't resolve the issue, give us a call on 01963 371563 or email support@nestera.eco and we'll get you up and running in no time.

How do I connect my bird box camera system to my computer?

Our Nestera bird box camera systems are compatible with both iOS and Android smart devices, as well as desktop PCs. To watch the nesting birds in your bird box, you'll need to download either the the XMEye app to your smart device or the CMS software for your desktop PC.

iOS users please click here

Android users please click here

Desktop PC users please click here

Are Nestera camera kits simple to set up and use?

Yes! To make things easy, we pre-assemble, pre-install and test every camera component before it leaves our workshop. We also include clear, easy-to-follow instructions with each order, and are always on hand should you need any help, support or advice. Get in touch on 01963 371563 or support@nestera.eco.

Can I adjust the focus on my Nestera bird box camera lens?

You sure can! Our mounted camera kits are dispatched pre-installed with the focus set to approximately 60mm from the base of the nest box (to allow for nesting material, etc.). However, the lens can be adjusted manually by loosening the tiny grub screw just a half turn on the barrel of the lens, then twisting the lens a few millimetres one way or the other.

Why is my Nestera camera showing a black and white image during the day?

This likely means not enough natural light is getting into the bird box. When positioning your Nestera bird box, try to keep the opaque Perspex windows in the roof or side wall reasonably clear of foliage or other obstructions to ensure enough natural light can enter the nesting chamber.
To maximise the chances of birds nesting, we only use natural daylight to illuminate the inside of our Nestera bird boxes. A drop in light will trigger the infrared switching sensor which is designed to provide colour images by day and black and white images when it’s dark.

When's the best time of year to put up a Nestera bird box?

You should aim to have your bird box in place by the end of February or the beginning of March. Garden birds start breeding around mid-February. However, we have known bird boxes put up as late as April to have success.

How do I clean my Nestera bird box?

Simply use boiling water to clean out your nest box. We recommend old nests be removed from August onwards (or once you are certain the birds have stopped using the nest box).
Most birds' nests harbour fleas and other parasites which can remain in situ to infest young birds that hatch the following year. Boiling water kills any remaining parasites. Always let the box dry out thoroughly before replacing the front or top panels.
It's important to never use insecticides or flea powders in your bird box.

Is it normal for some of the eggs in the nest to not hatch or for some chicks to die?

Sadly, yes. It's quite normal for a few eggs to fail to hatch, or for some young to die. Blue and Great Tits lay up to 14 eggs to allow for such losses.
Cold weather and/or food shortages may lead to nest desertion, or for only the strongest of the chicks to survive. The death of one parent or interference from animals or humans may also cause nest desertion.
Remember. if there are unhatched eggs in a nest box, these can only legally be removed between August and January.

What species of bird can I expect to nest in my Nestera bird box?

This depends on a range of factors, such as internal nest box size, entrance hole size, how high off the ground the nest box is situated, etc. Nestera bird boxes are designed following RSPB and BTO recommendations and constructed from 18mm thick, responsibly sourced wood.
Our nest boxes are fitted with a 32mm entrance hole as standard, which will attract the widest range of garden birds, including Blue Tits, Marsh Tits, Coal Tits, Great Tits, House Sparrows, and when the centre panel is removed (open fronted), you can expect Nuthatches, Robins, Wrens and more!

Where is the best place to site my Nestera bird box?

There are a number of things to consider when mounting a Nestera bird box to maximise your chances of birds nesting in it. A more detailed checklist can be found here, but some of the key things to consider are:
Direction – face your nest box between North and East
Shelter – avoid prolonged exposure to direct sunlight
Access – ensure the birds have a clear flight path to the nest box
Height – different species prefer different distances from the ground
Fixing – tilt your nest box forward slightly so driving rain can’t penetrate the nest box.

What are Nestera bird boxes made of?

Our nest boxes are constructed from PEFC regulated Western Red Cedar which proves to be hardy against all weather conditions.
We also have FSC Chain of Custody Certification which means we’re independently inspected to ensure our manufacturing procedures for sourcing wood are traceable.
As well as this, we are trusted to manufacture the RSPB-branded Pine nest box camera systems, which are also FSC-certified.

About Nestera

Nestera? Nest-who?

Nestera was established by father and son duo, Joe and Richard Freedman, who brought together the leading sustainable chicken coop company, Green Frog Designs, with Gardenature, the UK's best-trusted bird box and wildlife habitat camera company.
Nestera is focused solely on the ethos of sustainability, animal wellbeing and bringing nature closer to families.

Where are Nestera chicken coops and bird boxes made?

All our products are designed, manufactured and shipped from our UK workshop in sunny Clacton-on-Sea, Essex.

A 25-year warranty?! Am I reading that right? 

Nestera chicken coops are built to last! They are solidly constructed from 100% recycled plastic and do indeed come with an unbelievable 25-year warranty! This means we will replace any parts of your coop for up to 25 years. However, we're so confident of their quality, we doubt you'll ever need to replace a part. 

Other plastic chicken coop companies only offer a disappointing two-year warranty... 

Recycled plastic, you say?

Yes, you heard right! Nestera chicken coops are made from 100% recycled (and recyclable) plastic, which itself is made at the world's largest energy-from-waste plant, with green biogas a by-product of the process. 

Did you know... our Large chicken coop is made from the equivalent of 2,000 recycled plastic shampoo bottles? That's a lot of plastic we're taking out of circulation!

Is Nestera on social media?

We sure are. Connect with us on Facebook and Instagram - we'd love to hear from you! 

Use #nestera to show us your Nestera chicken coops and bird boxes. 

Do you work with influencers?

We do! We currently work with several influencers and respected industry professionals and are always happy to discuss new partnerships. Let's chat! Drop us a line at marketing@nestera.eco

I'm a journalist interested in featuring a Nestera product...

Fantastic news! Contact us at marketing@nestera.eco if you need any hi-res images, logos or would like to discuss Nestera or any of our products.

Does Nestera have an Affiliate scheme?

Yes, we offer an Affiliate scheme for anyone who would like to promote Nestera products. You'll receive a generous commission every time we make a sale via your unique affiliate link on your website, blog, newsletter or social channels. It's a win/win!

Can I become a Nestera Ambassador?

We'd love you to! If you already have a Nestera product and agree to promote it to future customers, you'll receive a generous commission on every sale generated through your unique Nestera Ambassador code.

Where can I check out a Nestera product in person before I buy?

We have a pool of Nestera Ambassadors using our products up and down the country, so there's likely to be one near you!

Let us know where you're located and we'll put you in touch with your nearest one. You can ask them for their honest opinions via email or phone, or go to visit them to see the Nestera products in person.

How do I sign up for the Nestera newsletter?

Subscribe to our newsletter by entering your email below and be the first to find out about exclusive offers, discount codes and our latest news.

Your data is completely safe with us; it will never be sold to a third party and we promise never to spam you!

Delivery

How much does delivery cost?

Delivery of all Nestera products over £49 is completely free... nada... zilch... zip... zero... nothing... no money... Pretty great, right?

When will my order arrive?

Our amazing team aim to get your order delivered to you within 2-4 days of your order confirmation.

Will I know when my order has shipped?

Yes, we'll keep you updated with every step of your coop's journey. When your order is ready to ship, you'll receive an email with the tracking number to let you know it's on its way.

Can I track my delivery?

You certainly can! You'll receive up-to-date tracking information in an email the moment it's passed to our courier. You can also log into your Nestera account at any time to check your order and/or delivery status.

Can I change or cancel my order?

To change or cancel an order, contact us by phone on 01963 371563 or email support@nestera.eco as soon as possible after ordering. You can also log into your account to check the the delivery status of your order.

What if my order, or part of it, has not arrived?

First, check the couriers's tracking information to find out what items were delivered. If any items still appear to be out for delivery, please contact the courier. Otherwise, contact us for further assistance and we'll be happy to help.

How are Nestera products shipped?

Our products are all shipped flat-packed for self-assembly in fully recyclable packaging. Easy-to-follow instructions are always included and can also be downloaded here.

What if my product is damaged or missing parts?

Let us know which parts are missing or damaged and we'll send replacements out to you ASAP. Please use the part descriptions in the User Guide, so we can accurately identify each part required.

Is Nestera packaging recyclable?

Of course! We pride ourselves on our green credentials. Not only are Nestera chicken coops made from 100% recycled plastic, but every last bit of the packaging it's delivered in is recyclable.

Payment

What types of payment to you accept?

We offer a huge range of payment methods: Credit or Debit Card (Visa, Mastercard, Maestro, American Express), Paypal, Google Pay, Apple Pay, Shop Pay or you can buy now and pay later with Klarna.

How do I pay for my order?

You can complete your order using our secure online Checkout, or call us on 01963 371563 to make payment securely over the phone.

Is my payment secure?

Our website has been designed and built using the highest security measures. Our online Checkout is powered by Shopify, which is certified Level 1 PCI DSS compliant. We do not store any card details on our servers and always ensure our website is kept updated.

How do I use a discount code?

To apply a discount code, simply enter it in the relevant field at the payment stage of our secure Checkout and click 'Apply'.

Where can I find discount codes to use?

We regularly offer exclusive discounts in our newsletter, which you can subscribe to below.
Follow us on Facebook and Instagram to stay up-to-date with our latest offers, discounts and news.

Returns

Can I return something?

We want you to be 100% happy with your Nestera products.

If, for any reason, you are not completely satisfied with your order, we offer a no-quibble, 30-day returns policy.

Just like delivery, Nestera returns are also free.

How do I return something?

Simply email us at support@nestera.eco to arrange your return.

When will I receive my refund or replacement?

Your refund or replacement will be issued as soon as we receive your item/s. Refunds will be made within 48 hours of receipt of the item/s back to your original payment method. Please allow up to 3 working days for the refund to appear on your bank statement.